Credits & refunds

What credits are

Credits pay for generations and for the heavier work Yuumeh-chan does for you, such as planning a set of takes; chatting with her is free. Before a generation starts you see its price in credits; we hold that amount while it runs and then charge what the model provider reports it actually cost. If a generation fails, the hold is released automatically and you aren't charged.

Video models charge by the second of video they make. When a video goes in as well, most of them also charge for its length, at their own rate for a take with a video in (often lower per second); the price you see before generating already includes it.

Voicing lines (audio first) is charged by the characters voiced, tone tags included, at the voice provider's price. The video made after them is priced on its own, with the voices going into it as a video, and both prices show before anything is made.

Making a style from your pictures (the Style extractor) is charged what the language model reports it cost to read them, never more than the price shown on its Generate button. Using a style on a card costs nothing extra.

A finished generation is charged even if you don't like the result, because the model has already run.

Where credits come from and when they expire

Plan credits arrive each billing period. Unused plan credits roll over into the next period and then expire at its end.

Credits we give you when you ask for them last for the time we tell you when we give them (60 days unless we say otherwise).

Credits you buy as a top-up never expire.

Bonus credits from an offer (for example a bonus link in one of our emails) last for the time shown with the offer. A bonus that comes with a purchase is added once the payment goes through, and if that payment is refunded or reversed, the same share of the bonus is taken back.

When you spend, the credits closest to expiring are used first.

Plans

Plans renew automatically each month or year until you cancel. You can change or cancel your plan any time from Plans & credits; a cancellation takes effect at the end of the period you've paid for, and you keep your credits until they expire.

Prices include VAT where it applies. If we change a plan's price, we'll tell you before your next renewal, and you can cancel before it applies.

Your right to cancel and refunds

As a UK consumer you normally have 14 days to cancel a purchase of digital content. When you buy credits or a plan, you ask us to make the credits available straight away. If you cancel within 14 days, we refund the part you haven't used: the full price if you haven't spent any of the credits from that purchase, or a proportionate amount if you have.

Outside those 14 days, payments aren't refundable except where we've made a mistake, a fault on our side stopped you using credits, or the law gives you a right to a refund.

To ask for a refund, email us from the address on your account. Refunds go back to the original payment method, and the matching credits are removed from your account.

Referrals

If you're on a plan, you can make referral codes in Plans & credits and share their links. When someone new subscribes with your code, they get bonus credits with their first payment, and you get the same amount once their first renewal has been paid. The amount depends on the plan they choose and is shown in Plans & credits.

Someone new means an account that has never had a plan with us (including on the first Yuumeh). Each account can use one referral code, once, and you can't use your own. Referral credits are bonus credits: they last for the time shown when you get them (90 days at the moment), and the credits closest to expiring are used first.

If a payment that brought referral credits is refunded or reversed, the same share of those credits is taken back, including a referrer's reward that came with the new subscriber's renewal. If the new subscriber's first payment is refunded before the referrer's reward is paid, the reward is reduced by the same share. We may hold a reward while we check it (for example when one person gets a lot of rewards in a month), and we can refuse or take back rewards that come from misuse, such as referring yourself through another account or paying with the referrer's card. We can change the amounts or end referrals at any time; rewards already owed are still paid.

If you share your link publicly, make it clear that you get credits when people join (for example with #ad).

Accounts and credits

Credits belong to the account or team wallet they were added to, can't be transferred or exchanged for cash, and are forfeited if you delete your account. Team members spend from the team wallet within the limits the team owner sets.

Plans from the first Yuumeh

If you subscribed on the first version of Yuumeh, your plan carries over at the same price and monthly credits until you change or cancel it.